Refund and Returns Policy
Overview
At SRG GROUP LIMITED, we are committed to providing high-quality bearings and related products. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully.
Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must have the receipt or proof of purchase.
Steps to Return an Item:
- Contact our customer support team to initiate the return process.
- Our team will provide you with a return authorization number and instructions on how to send the item back.
- Pack the item securely in its original packaging and include the receipt or proof of purchase along with the return authorization number.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Refund Eligibility:
- Items must be returned within 30 days of receipt.
- Items must be unused and in their original condition.
- The original packaging must be intact.
Non-Refundable Items:
- Custom or personalized items
- Items marked as final sale
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us with details of the defect or damage. Once approved, we will provide instructions for the exchange process.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For exchanges, we will cover the shipping costs for sending the replacement item to you.
Need Help?
Contact us for questions related to refunds and returns.